{"id":1829,"date":"2020-11-12T13:37:53","date_gmt":"2020-11-12T13:37:53","guid":{"rendered":"http:\/\/inuteqromania.ro\/?page_id=1829"},"modified":"2021-07-23T14:25:04","modified_gmt":"2021-07-23T11:25:04","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/inuteqromania.ro\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1605196379772{margin-top: 3% !important;margin-bottom: 3% !important;}&#8221;][vc_column][vc_tta_tour shape=&#8221;square&#8221; spacing=&#8221;15&#8243; gap=&#8221;15&#8243; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Information&#8221; tab_id=&#8221;information&#8221;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;About INUTEQ&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left|line_height:26px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]At INUTEQ we want to create happy customers and we are growing fast doing so. Founded in 2011 in The Netherlands, we have since expanded to keep up with the demands of our customers. Our goal is to serve you with products that make your life easier, more efficient and of course cooler.<\/p>\n<p>We carefully test each product for durability and health, so that <strong>you can be confident in the quality of our products<\/strong>. Our staff is on hand to assist you and answer all of your questions.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Orders&#8221; tab_id=&#8221;orders&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Orders&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left|line_height:26px&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Order processing<\/h4>\n<p>All orders are normally processed and dispatched within 1 day on regular business days (Monday &#8211; Friday). Extra time may be required for larger orders, custom orders or orders requiring additional customer information.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Order tracking<\/h4>\n<p>We ensure tracking information on all our orders, so all shipments can be tracked. Once you have the tracking number please allow time for it to enter the carrier\u2019s system and update. We strive to uphold the highest levels of quality customer service.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Do you have an INUTEQ account?&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Tracking your order is easy! Log into your account and check out the fulfilment status that is next to your order. If it has been fulfilled, click onto the order information where you\u2019ll find your tracking information.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;No account?&#8221; font_container=&#8221;tag:h4|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]As soon as your order has been fulfilled you will receive an email with all the details about your order. There will be tracking information in the email. If you haven\u2019t received an email yet, don\u2019t worry. It normally takes around 24 hours for your order to be dispatched.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Payment methods&#8221; tab_id=&#8221;payments&#8221;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Payment methods&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left|line_height:26px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<h4>Secure Checkout<\/h4>\n<p>All payments done through our website are secure. We have an SSL encryption in place to ensure the safety of your data.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-2136\" src=\"http:\/\/inuteqromania.ro\/wp-content\/uploads\/2020\/11\/Payment-Methods-e1605711319405.png\" alt=\"\" width=\"240\" height=\"40\" \/>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Shipping&#8221; tab_id=&#8221;shipping&#8221;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;Shipping&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left|line_height:26px&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_column_text]It is our ultimate goal at INUTEQ Romania to create life-long customers and we will do everything in our power to ensure that your experience with us is one that makes you want to shop with us again.<\/p>\n<h4>Delivery time<\/h4>\n<p>Orders are processed and dispatched within 1 (business) day. We ship orders Monday through Friday. The delivery time depends on your region, but they <strong>normally take 1-5 days to arrive<\/strong>. We ensure tracking information on all our orders, so you&#8217;ll be able to track your order.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=&#8221;Returns &amp; refunds&#8221; tab_id=&#8221;returns&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_custom_heading text=&#8221;Returns &amp; Refunds&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left|line_height:26px&#8221; use_theme_fonts=&#8221;yes&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Received a faulty or damaged product?<\/h4>\n<p>We\u2019re really sorry to hear you did! If you in the unlikely event received a faulty or damaged product, please get in touch with our support team immediately. We\u2019ll do our utmost best to get things sorted.[\/vc_column_text][vc_column_text]<\/p>\n<h4>Want to return something?<\/h4>\n<p>We know, returns are a pain in the ***. Right. You\u2019ve ordered a product and for some reason it doesn\u2019t meet your criteria, or you just didn\u2019t like it. It happens. But don\u2019t worry. Here, at INUTEQ Romania we don\u2019t want to make your life any more difficult than it already is.<\/p>\n<p>That\u2019s why we want to make the experience as seamless as possible. Fill in the information about your return in the return form and we\u2019ll handle it from there.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Our Return Policy<\/h4>\n<p><em>Updated on: 10-11-2020<\/em><\/p>\n<ul>\n<li>Your product not right? No worries, let us know and we\u2019ll sort it out.<\/li>\n<li>We do not offer exchanges, only refunds.<\/li>\n<li>Product(s) must be unopened and in its original packaging.<\/li>\n<li>All items are thoroughly inspected before any action is taken.<\/li>\n<li>You have 14 days from the date you received your item(s) to make a return.<\/li>\n<li>You have the receipt, order confirmation or proof of purchase from INUTEQ Romania. We are unable to accept returns of purchases made from third-party retailers.<\/li>\n<\/ul>\n<p><span class=\"s1\">Products that do not meet these criteria will not be considered for return.\u00a0<\/span><\/p>\n<p>Orders placed separately cannot be returned as one. Combining orders will only slow down the refund process.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>How to return a product<\/h4>\n<h5>Follow these simple steps to register your return<\/h5>\n<ol>\n<li>Go to the <strong><a href=\"\/en\/customer-support\/returns\/\">Inuteq Returns Center<\/a><\/strong>.<\/li>\n<li>Enter your order number and email address. Please enter everything exactly as it appears on your order confirmation.<\/li>\n<li>Type in the name of the item you would like to return.<\/li>\n<li>Let us know the amount of items you want to return.<\/li>\n<\/ol>\n<p>Items from separate orders cannot be returned within the same package, combining orders will slow down the refund process. Returns that are booked in the portal separately cannot be returned in the same package.<\/p>\n<p>Please\u00a0<span class=\"wysiwyg-underline\"><strong>do not<\/strong><\/span>\u00a0return any damaged goods unless advised by a member of our support team,\u00a0it may result in a slower resolution time.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Purchases made with a discount code<\/h4>\n<p>Unfortunately, items purchased with a discount code cannot be refunded.<\/p>\n<h4>Custom orders<\/h4>\n<p>It is not possible to return customised products. If you have received a customised product and are not happy with the way it looks, we advise you to contact our support team. They will happily assist you.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][\/vc_tta_tour][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1605196379772{margin-top: 3% !important;margin-bottom: 3% !important;}&#8221;][vc_column][vc_tta_tour shape=&#8221;square&#8221; spacing=&#8221;15&#8243; gap=&#8221;15&#8243; active_section=&#8221;1&#8243;][vc_tta_section title=&#8221;Information&#8221; tab_id=&#8221;information&#8221;][vc_row_inner][vc_column_inner width=&#8221;5\/6&#8243;][vc_custom_heading text=&#8221;About INUTEQ&#8221; font_container=&#8221;tag:h2|font_size:20|text_align:left|line_height:26px&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]At INUTEQ we want<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Support | INUTEQ Romania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inuteqromania.ro\/en\/customer-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Support | INUTEQ Romania\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=&#8221;.vc_custom_1605196379772{margin-top: 3% !important;margin-bottom: 3% !important;}&#8221;][vc_column][vc_tta_tour shape=&#8221;square&#8221; 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