[vc_row full_width=”stretch_row” css=”.vc_custom_1605198413779{margin-top: -40px !important;padding-top: 3% !important;padding-bottom: 3% !important;background-color: #f7f7f7 !important;}”][vc_column basel_text_align=”center”][vc_row_inner][vc_column_inner][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h1|font_size:40|text_align:center|line_height:50px” use_theme_fonts=”yes” css=”.vc_custom_1605198206862{margin-bottom: 35px !important;}”][vc_column_text]Thank you for you interest in the services of INUTEQ Romania. We want to make sure you experience the best service possible. We understand that you might have some questions before placing an order. Please have a look below to see if we might have answered your question already. If you still have any questions, send us a message and we\u2019ll get back to you as soon as possible.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1605198396489{margin-top: 30px !important;margin-bottom: 30px !important;padding-top: 3% !important;padding-bottom: 3% !important;background-color: #ffffff !important;}”][vc_column width=”7\/12″ css=”.vc_custom_1434813322976{padding-right: 50px !important;}”][vc_tta_tabs color=”white” active_section=”1″ no_fill_content_area=”true”][vc_tta_section title=”Orders” tab_id=”orders-FAQ”][vc_toggle title=”I haven’t received my item. What can I do?” style=”arrow” color=”grey” open=”true” el_id=”1484155474955-a93fa59b-0c2f”]We’re sorry to hear you haven’t received your order. We always use tracking on all of the orders we send out. We advise you to check with the postal carrier first before contacting us.[\/vc_toggle][vc_toggle title=”I want to change my order” style=”arrow” color=”grey” el_id=”1484155474989-c0e992b2-78cc”]We\u2019re sorry, but we are unable to make any changes to your order once you\u2019ve hit the \u2018place order\u2019 button, this includes the following:<\/p>\n
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There is a 15-minute window where you can cancel your order by locating the order in your account section and hitting the \u2018cancel order\u2019 button. After the 15-minute window, it is too late to cancel any orders and you\u2019ll need to follow our returns process.<\/p>\n
If you don\u2019t have a customer account, we\u2019re unable to cancel the order for you.<\/p>\n
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund\/replace this order.<\/em>[\/vc_toggle][vc_toggle title=”I have received a faulty product. What now?” style=”arrow” color=”grey” el_id=”1484155475047-b52af13d-7bb0″]We\u2019re sorry to hear that you have received a faulty product. Please contact us immediately with the following information:<\/p>\n <\/p>\n Please do not return items without by yourself!<\/strong><\/p>\n Always contact our support team first. Sending items back without us knowing can result in a slower resolution time. We cannot action a refund, credit or replacement when the proof of damage has not been verified by a member of our support team.<\/p>\n If your items has been damaged upon delivery, please take photographic evidence and send it straight to our customer support!<\/p>\n Claims for damaged parcels must be made within 7 days of the delivered date.[\/vc_toggle][vc_toggle title=”I have received a wrong product” style=”arrow” color=”grey”]In the unlikely event you have received a wrong item, contact us immediately with the following information:<\/p>\n <\/p>\n Once we have received the information above, our support team will get it sorted for you as soon as possible. All claims of orders arriving without correct\/missing items must be made within 7 days of the delivered date.[\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Shipping” tab_id=”shipping-FAQ”][vc_toggle title=”How long does it take to receive my order?” style=”arrow” color=”grey”]<\/p>\n We ship our orders on regular business days, Monday through Friday<\/strong>.<\/p>\n We normally handle and dispatch orders within 1 day. Orders normally take 1-5 days<\/strong> to arrive. We ensure tracking information on all our orders, so all shipments can be tracked.<\/p>\n [\/vc_toggle][vc_toggle title=”How do I track my order?” style=”arrow” color=”grey” open=”true” el_id=”1434812694689-279629f1-f672″]<\/p>\n Got a Inuteq account?<\/strong><\/p>\n Tracking your order is easy! Log into your account and check out the fulfilment status that is next to your order. If it has been fulfilled, click onto the order information where you\u2019ll find your tracking information.<\/p>\n No account?<\/strong><\/p>\n As soon as your order has been fulfilled you will receive an email with all the details about your order. There will be tracking information in the email. If you haven\u2019t received an email yet, don\u2019t worry. It normally takes around 24-48 hours for your order to be dispatched.<\/p>\n [\/vc_toggle][\/vc_tta_section][vc_tta_section title=”Returns” tab_id=”returns-FAQ”][vc_toggle title=”How do I return items?” style=”arrow” color=”grey” el_id=”1434812718348-9e8e0d41-a38d”]You have up to 30 days to initiate your return from the moment your Inuteq order is delivered. Check out the information at our customer support center<\/strong><\/a>\u00a0to ensure you know just how to return your items, it\u2019s easy \u2013 we promise![\/vc_toggle][vc_toggle title=”Can I exchange my items?” style=”arrow” color=”grey”]Unfortunately, we currently don\u2019t offer exchanges. In order to make the returns process as efficient as possible, we only offer refunds.<\/p>\n We aim to have your return refunded as soon as it has been received back into our warehouse, allowing you to reorder as quickly as possible. This will usually be within 5-7 working days of you posting the return with your chosen returns service.<\/p>\n If you need a different size or colour of an item, you will need to place a new order. You will be notified via email when we have processed your refund.[\/vc_toggle][vc_toggle title=”Have you received my return yet?” style=”arrow” color=”grey” open=”true” el_id=”1434812718938-dc7476ad-88fc”]<\/p>\n Depending on the service you’ve chosen to use to return your item(s), it can usually take up to 14 days to be delivered and processed by our returns team.<\/p>\n We’ll be in touch by email once the return has been processed to confirm your refund.<\/p>\n [\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1450202410260{margin-top: 30px !important;border-top-width: 5px !important;border-right-width: 5px !important;border-bottom-width: 5px !important;border-left-width: 5px !important;padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 10px !important;padding-left: 20px !important;border-left-color: #f4f4f4 !important;border-left-style: solid !important;border-right-color: #f4f4f4 !important;border-right-style: solid !important;border-top-color: #f4f4f4 !important;border-top-style: solid !important;border-bottom-color: #f4f4f4 !important;border-bottom-style: solid !important;}”][vc_row_inner][vc_column_inner]\n <\/p> \n
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